Chapter Fourteen:  Help Menu

(Topic Last Updated On:  05/05/2010)

The Help menu displayed in the screen shot above is accessed by clicking on the Help main menu item.  This menu provides various functions to help Methasoft users learn system functionality and troubleshoot support problems.  The 'What's New in 5.6' menu item opens a document that informs users of changes made to Methasoft for each version or revision of the software.  The 'Remote Support' item launches remote support functionality, so that trained Methasoft support specialists can connect directly to a user's workstation to help identify and fix a problem, or to provide instructions on a procedure.  The 'Methasoft Home Page' menu item opens the Methasoft web site.  The 'Methasoft Help' menu item opens the Methasoft Help application, which covers each system screen and function, including topics for each report.  The Methasoft Help application is the source for the 'Current Active Screen Help' menu item, which opens the Help topic associated with the screen a user is currently working on.  The 'About Us' screen provides useful information such as the client version number, server pathway, database, and the user ID of the currently logged in user.